We wanted to share a beautiful testimonial from Alison and Chris Breen. These stories — our patients and the people who love them are the reason we work in the veterinary field. Connecticut Valley Veterinary Associates and Pieper Memorial staff appreciates the thankful words.
Dr. Olson/Dr. Nunez:
We wanted to take this opportunity to thank you for investing in your practice to make it what it is today. I remember the practice before it became a specialized care center and we are lucky to have access to such resources in Middlesex County.
Our yellow tab, Stanley, has been a patient in the Portland office for the last ten years. In June of 2014, Dr. Kearl noticed what could potentially be an enlarged lymph node in Stanley’s neck. At a follow up visit a few weeks later with Dr. Gustavson, he confirmed the enlargement and performed a biopsy. He assured us that he would call as soon as the results came in and he would have a plan ready. The test came back positive for lymphoma, and he was able to set up an appointment with Dr. DeRegis the same day which ultimately lead to his first Chemo treatment that afternoon.
Thanks to your leadership and strategic vision, there were experts within a 20 minute drive that were able to provide treatment to Stanley that subsequently gave him 10 additional months with us.
When Stanley began to have mobility problems, the expertise of your staff was again called upon through Dr. Hammond, Dr. Spencer and Dr. Chant. Dr. Hammond’s extensive knowledge helped pinpoint Stanley’s problem and his kind/gentle approach with our dog was greatly appreciated. Dr. Spencer’s exercise plan helped Stanley maintain the independence he needed to continue to the daily tasks he enjoyed: walks, rides in the car, claiming the couch as his own. Dr. Chant’s acupuncture procedures were amazing! I continue to rave about her services and the improvement seen in Stanley’s mobility.
Equally as important to us was the kind and compassionate reception staff at all of the facilities. They were overly accommodating to Stan’s quirks, particularly his aversion to tile and linoleum flooring. They would often offer to find carpets or blankets to lay out for him when they saw him coming through the door, and always allowed us to get him settled before requiring paperwork or payment for services. As an aside, he took well to the remodeled floor at the Portland office. I think the texture on the flooring helped©.
I also wanted to bring your attention to one final detail: Words cannot describe the patience, compassion, caring nature, and professionalism Elisa Labash exhibited with Stanley (and us)! When Stanley started to have some mild negative consequences after his therapy sessions, she took to experimenting with different techniques in order to find the right program that would allow him to be comfortable yet continue to receive the benefits of the sessions. For as anxious as he was about certain things, he was measurably less so when she worked with him. I am not sure what training is required to perform rehabilitative services but she has certainly mastered the techniques and further compliments her knowledge with kindness and compassion. From our viewpoint, she is an invaluable component of your Physical Therapy team and should be commended for her exceptional work ethic!
Thank you both again for the services you provide and continue to develop all in the interest of our furry friends. While we cannot say for sure whether or not we will have pets in the future, you can both be assured that if we do we will certainly seek out the expertise and professionalism of Connecticut Valley Veterinary Associates!
With warm regards,
Alison and Chris Breen
“We cannot thank them enough for their great work, how friendly the staff is, and Dr. Hammond for being available and thorough!” -Zoila
“They always take good care of our babies :)” -Valerie
“They were quick, professional and very friendly.” -Amy
“If you’re a dog parent, a veterinary oncologist is someone you hope you never have to meet, but if you do, you want someone who is terrific, and Dr. DeRegis and the staff at Pieper are definitely that.” -Emily
“It’s important to keep in mind the high care standards that are needed especially in all the newest techniques/medicine for our fur children. I am so glad it’s Pieper-Olson. Our dachshund had needed his second immediate emergency back surgery so we needed to seek out immediate care and have the surgery right away. This is the point, there was no hesitation with this outstanding vet hospital on what was needed and it was emergency care that was provided and surgery was performed as quickly as possible. The doctors we had are excellent especially Dr. Cohen, Dr. Hammond. The technician staff are excellent with before and post-op care and comfort and show devotion and love for your fur children. From the first step in the door until leaving, we were comforted and cared for with the utmost professional manner. I would want this care for myself. Five stars, awesome, for fantastic care and this should be viewed as a model hospital. IF there is something that wasn’t right, I would have said it here, for five days we had the best care you could imagine, and even afterwards, or anytime, you could call for assistance with friendly, loving staff.” -Roxann